Client Account Manager

Primary Responsibilities

  • Client Account Management duties (client relationship, client support on Fellow Health Partners’ systems, reviewing insurance fee schedules, coordinating with internal personnel, managing client’s portal, collecting and analyzing client’s business requirements and changes, prepare and manage performance update meetings with clients, assist with onboarding of clients)
  • Electronic Submission Management duties (claim editing for assigned clients, submitting patient statements to patient vendor and insurance claims to clearing house, dealing with statement vendor exceptions, retrieving daily Electronic Remittance Advice)
  • Staff Management duties (staff management, staff training, performance reviews, career pathing)
  • Administration duties (adhering to all relevant protocols and company policies and procedures, scheduling and chairing meetings, interdepartmental communications, daily work assignment, workflow and resource planning)
  • Professional Development duties (staying current with all relevant knowledge understanding and skills required for the job, attending skill building workshops, doing own performance review)

 

Skills / Qualifications

  • Proven experience in successfully managing people while maintaining high performance and effectively dealing with identified non-performance
  • Must be an effective and disciplined self-manager
  • The ability to manage daily change in workload demands and priorities
  • Proven competent communication skills
  • A willingness to work in a confidential environment
  • Strong interpersonal relationship building skills
  • An organized work ethic that includes paying attention to detail
  • Proven ability to prioritize work with changing deadlines
  • Proven ability to work with other team members out of relationships based on mutual trust and respect as well as being versatile as needed
  • Intermediate level Microsoft Word, Excel and Outlook skills
  • Working knowledge of Microsoft Windows 7 or higher
  • Familiarity with database concepts
  • Demonstrated Project Management skills
  • Firm mathematical aptitude
  • Proven ability to analyze and document business processes
  • Proven ability to solve problems and make decisions
  • Proven adeptness at handling different tasks with different priorities simultaneously
  • Proven ability to grow and encourage a team with aligned and coordinated teamwork
  • Required manual dexterity for using a calculator, computer keyboard and capturing information in writing

 

Education/Experience

  • 1-3 years of experience in Revenue Cycle Management
  • 1-3 years of experience in managing people and teams
  • Basic understanding of EHR systems is a plus

Fellow Health Partners is an Equal Opportunity Employer. We offer competitive compensation and an attractive benefits package. If you are looking for a challenging and exciting position in a growing industry we invite you to apply.