Client Onboarding Manager

Primary Responsibilities

  • Client Liaison duties (client relationship – liaison and maintenance, gathering relevant information, processing client’s change requests, training clients on company processes and/or software systems)
  • Onboarding Process Management duties (coordinating the client’s IT department, coordinating implementation and sales teams, implementing and maintaining client Standard Operating Procedures [SOPs], configuring client’s portal and relevant interfaces, developing and managing onboarding plan, implementing client requested changes)
  • Staff Management duties (staff management, staff training, performance reviews, career pathing)
  • Administration duties (adhering to all relevant protocols and company policies and procedures, scheduling and chairing meetings, interdepartmental communications, daily work assignment, workflow and resource planning)
  • Professional Development duties (staying current with all relevant knowledge understanding and skills required for the job, attending skill building workshops, doing own performance review)

Skills / Qualifications

  • Proven experience in successfully managing people while maintaining high performance and effectively dealing with identified non-performance
  • Proven ability to manage and effectively work with client and vendor assigned personnel
  • Must be an effective and disciplined self-manager
  • The ability to manage daily change in workload demands and priorities
  • Proven competent communication skills
  • A willingness to work in a confidential environment
  • Strong interpersonal relationship building skills
  • An organized work ethic that includes paying attention to detail
  • Proven ability to prioritize work with changing deadlines
  • Proven ability to work with other team members out of relationships based on mutual trust and respect as well as being versatile as needed
  • Intermediate level Microsoft Word, Excel and Outlook skills
  • Working knowledge of Microsoft Windows 7 or higher
  • Familiarity with database concepts
  • Demonstrated Project Management skills
  • Firm mathematical aptitude
  • Proven ability to analyze and document complex business processes
  • Proven ability to solve problems and make decisions
  • Proven adeptness at handling different tasks with different priorities simultaneously
  • Proven ability to grow and encourage a team with aligned and coordinated teamwork
  • Required manual dexterity for using a calculator, computer keyboard and capturing information in writing
  • Must have a valid driver’s license
  • Must be willing to travel as required

Education/Experience

  • Minimum of 1 year experience in working in a medical environment (specifically with front office, back office and clinical)
  • Minimum of 2-years Project Management experience
  • 1-3 years of experience managing people and teams
  • Knowledge and working experience with EHR systems

Fellow Health Partners is an Equal Opportunity Employer.  We offer competitive compensation and an attractive benefits package. If you are looking for a challenging and exciting position in a growing industry we invite you to apply.