Client Onboarding Manager
Primary Responsibilities
- Client Liaison duties (client relationship – liaison and maintenance, gathering relevant information, processing client’s change requests, training clients on company processes and/or software systems)
- Onboarding Process Management duties (coordinating the client’s IT department, coordinating implementation and sales teams, implementing and maintaining client Standard Operating Procedures [SOPs], configuring client’s portal and relevant interfaces, developing and managing onboarding plan, implementing client requested changes)
- Staff Management duties (staff management, staff training, performance reviews, career pathing)
- Administration duties (adhering to all relevant protocols and company policies and procedures, scheduling and chairing meetings, interdepartmental communications, daily work assignment, workflow and resource planning)
- Professional Development duties (staying current with all relevant knowledge understanding and skills required for the job, attending skill building workshops, doing own performance review)
Skills / Qualifications
- Proven experience in successfully managing people while maintaining high performance and effectively dealing with identified non-performance
- Proven ability to manage and effectively work with client and vendor assigned personnel
- Must be an effective and disciplined self-manager
- The ability to manage daily change in workload demands and priorities
- Proven competent communication skills
- A willingness to work in a confidential environment
- Strong interpersonal relationship building skills
- An organized work ethic that includes paying attention to detail
- Proven ability to prioritize work with changing deadlines
- Proven ability to work with other team members out of relationships based on mutual trust and respect as well as being versatile as needed
- Intermediate level Microsoft Word, Excel and Outlook skills
- Working knowledge of Microsoft Windows 7 or higher
- Familiarity with database concepts
- Demonstrated Project Management skills
- Firm mathematical aptitude
- Proven ability to analyze and document complex business processes
- Proven ability to solve problems and make decisions
- Proven adeptness at handling different tasks with different priorities simultaneously
- Proven ability to grow and encourage a team with aligned and coordinated teamwork
- Required manual dexterity for using a calculator, computer keyboard and capturing information in writing
- Must have a valid driver’s license
- Must be willing to travel as required
Education/Experience
- Minimum of 1 year experience in working in a medical environment (specifically with front office, back office and clinical)
- Minimum of 2-years Project Management experience
- 1-3 years of experience managing people and teams
- Knowledge and working experience with EHR systems
Fellow Health Partners is an Equal Opportunity Employer. We offer competitive compensation and an attractive benefits package. If you are looking for a challenging and exciting position in a growing industry we invite you to apply.
