Erica started work in the healthcare field over 20 years ago, gaining a deep understanding of the real world of practices, systems, technology, and training.
“I really got to see the world from the provider side”, she said, “because I was mainly training front and back office staff as well as doctors, while implementing practice management and EHR Systems in Doctors’ offices and clinics.” This gave her both empathy and insight when she moved into the billing side of the business.
Managing a dedicated and committed team, she believes they are the backbone of Fellow Health Partners’ success because they manage the smooth flow of information into, out of, and within the company’s billing headquarters. This includes the critical function of bank reconciliations.
Like many of Fellow Health Partners’ managers, she says that she was attracted to her job by the professional management and ongoing training provided to every member of the staff.