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“Medicine Is
Complicated.
Billing Shouldn’t Be.“

Customized Revenue
Cycle Growth Solutions

For Hospital Systems, ASCs, And Physician Groups

Increase Cash
Flow, Improve
Your Bottom Line

And Grow Your Business

Customized Revenue & Growth Solutions

Why Leading Organizations Partner with Us

Fellow Health Partners is committed to helping our clients improve their bottom line and grow their business by applying innovative medical business solutions.

We meet this commitment by fusing Technology, Talent, and Training to create a multi-faceted support system to meet our clients’ needs.

Founded by business professionals and clinicians, our end-to-end revenue cycle solutions integrate with our customers’ existing infrastructures to seamlessly streamline billing, collections, coding, unresolved denials, and related workflows.

What We Do

Revenue Cycle Solutions
Advisory Services

Revenue Cycle Solutions

For Hospital Systems, ASCs, and Physician Groups, the heart of the
financial business operations is Revenue Cycle.

More Transparency
More Revenue
Less Stress

Revenue Cycle Process

1

Provider Enrollment /Credentialing

Benefits of our credentialing and enrollment services:

With our diligent credentialing and enrollment services, we keep revenue flowing which improves provider and patient satisfaction. You will get the following benefits:

  • Avoid a ton of paperwork
  • Reduce costs and minimize coverage and referral risks
  • Get faster credentialing with all significant payers
  • Get timely status updates on your applications
  • Improve cash flow and reduce claim denials
  • Simplify the time-consuming process of on-boarding new clinicians

Revenue

improved

up to

35%

increase in NPR

Revenue

capture

up to

98.5%

collections against contract

Credentialing

improved

up to

10 days

avg days to credential

2

Prior Authorization

We help you deal with the paperwork and insurance bureaucracy. We help to:

  • Ensure that the patient is covered for the required medical service
  • Ensure that you’ll receive reimbursement for the services performed
  • Allow your practice, facility, and staff to focus on other priorities

Denials

reduced

up to

50%

prior authorization denials

Revenue

improved

up to

35%

increase in NPR

Costs

reduced

up to

75%

reduction in cost to obtain
prior authorization

3

Coding & Review

Our highly trained team (trained in our American Association of Professional Coders Certified training facility) is organized by specialty and carefully supervised by experienced managers who are committed to coding accuracy and compliance.

Among our extensive coding services, we include:

  • Coding
  • Coding review and recommendations
  • Appending modifiers
  • Coding audits

Costs

reduced

by

55%

reduction in surgical coding
costs per case

Coding

improved

accuracy

97%

accuracy per CMS

Denials

reduced

by

50%

denials as a result of coding

4

Charge Entry & Claim Submission

Once coding is verified, timely charge entry and submission of clean claims is essential to keep the revenue cycle flowing.

Collect maximum reimbursements, prevent claim denials and rejections, improve billing productivity, and increase cash flow.

  • Accuracy of patient demographics and pre-authorizations
  • Eligibility and benefit checks
  • Enter charges and submit claims daily
  • Claim scrubbing for accuracy of billing codes and modifiers

Revenue

capture

up to

98.5%

collections against contract

Charge Lag

improved

to

48 hrs

based on completed
claim submission

Acceptance Rate

improvement

up to

99.9%

clearing house acceptance
rate

5

Payment Adjudication & Payment Posting

An efficient payment posting process significantly impacts patient satisfaction, and overall financial performance.

Main benefits of accurate and timely payment posting are as follows:

  • Faster claim reimbursement “on the books”
  • Accurate claim submissions to secondary payers
  • Identify and eliminate recurring issues
  • Understanding contractual allowances to identify underpayment trends
  • Appropriate denial posting for A/R follow-up

Costs

reduced

up to

20%

reduction in cost to collect

Monthly Closing Process

improved

to as little as

Same Day

books and records reconciled + reported

Revenue

capture

up to

98.5%

collections against contract

6

Denial Management

Billions are lost through unresolved denials.

Our personalized service handles the paperwork and insurance bureaucracy to free your practice and your staff to focus on other priorities. We help:

  • Reduce denial rates
  • Pursue and resolve rejected and denied claims
  • Collect what you are owed

Revenue

improved

up to

35%

increase in NPR

Revenue

capture

up to

98.5%

collections against contract

A/R

improved

up to

11 Business Days

reduction in days to collect

7

Patient Engagement

Increased patient engagement can reduce the costs of healthcare, improve outcomes, and benefit your practice’s revenue cycle.

  • Multi-channel patient engagement
  • Highly trained customer service specialists
  • Secure online bill payment/text to pay

Costs

reduced

up to

20%

reduction in cost to collect

Call Handling

improved

by

25%

improvement in dropped/
unanswered calls

Revenue

improved

up to

35%

increase in NPR

Advisory Services

More Growth
More Efficiency
Less Stress

This includes growing revenue, billings, patient visits, procedures, and surgeries. We can also help you streamline operations, reduce costs, and identify both opportunities and potential pitfalls.

Our diverse teams have great depth and experience in helping companies grow, drawing on decades of success in finance, operational excellence, management, KPI metrics, organizational structure, process flow, revenue cycle management, and streamlining mergers and acquisitions.

How We Do It

Powerful Tools That Make It Easier, Faster, And Better For You.

  • SimpleSwitch™

    Fellow Health Partners developed the SimpleSwitch™ process to make it smoother, more reliable, and less stressful to switch billing to our service, while keeping cash flowing.

    The process was developed to make sure that the “pain points” in switching are anticipated and appropriately monitored, minimizing disruption for new clients.

    Costs Reduced

    up to

    20%

    reduction in cost
    to collect

    Revenue Improved

    up to

    35%

    increase in NPR

    Revenue Capture

    up to

    98.5%

    collections against
    contract

  • SAVi™

    SAVi™ is a proprietary technological innovation of Fellow Health Partners, designed to streamline workflow, improve client access to data, and optimize business processes. SAVi™ integrates easily with any EHR system, while providing you with real time, 24/7 access to all your data.

    It is customized for each user and can generate reporting analytics that are most useful to each client, including those that can help earn more money, with fewer administrative headaches.

    Costs Reduced

    up to

    20%

    reduction in cost
    to collect

    Revenue Improved

    up to

    35%

    increase in NPR

    Revenue Capture

    up to

    98.5%

    collections against
    contract

  • TruTest™

    To optimize accuracy, we created the TruTest™ process as a series of check points in our billing systems, especially around “hot spots” where billing mistakes could potentially arise.

    The process  includes everything from basic coding audits and claim scrubbing to automate processes for tracking and resolving denials.

    Costs Reduced

    up to

    20%

    reduction in cost
    to collect

    Revenue Improved

    up to

    35%

    increase in NPR

    Acceptance Rate Improvements

    up to

    99.9%

    clearing house
    acceptance rate

  • Knowledge College™

    Knowledge College is a certified AAPC (American Academy of Professional Coders) training and testing center facilitated by both clinical MD’s and seasoned CPC-I’s. It helps our team master specific areas of billing including compliance, customer service, and negotiating.

    The curriculum is based on AAPC standards such as Validated Adult Learning Theory, which helps the learning stick, leading to happier employees and more satisfied clients.

    Specialized Knowlege

    up to

    100%

    of claims coded by CPC`s

    Revenue Improved

    up to

    35%

    increase in NPR

    Ability To Scale

    over

    $1B

    in annual charge volume

SimpleSwitch™

Fellow Health Partners developed the SimpleSwitch™ process to make it smoother, more reliable, and less stressful to switch billing to our service, while keeping cash flowing.

The process was developed to make sure that the “pain points” in switching are anticipated and appropriately monitored, minimizing disruption for new clients.

Costs Reduced

up to

20%

reduction in cost
to collect

Revenue Improved

up to

35%

increase in NPR

Revenue Capture

up to

98.5%

collections against
contract

SAVi™

SAVi™ is a proprietary technological innovation of Fellow Health Partners, designed to streamline workflow, improve client access to data, and optimize business processes. SAVi™ integrates easily with any EHR system, while providing you with real time, 24/7 access to all your data.

It is customized for each user and can generate reporting analytics that are most useful to each client, including those that can help earn more money, with fewer administrative headaches.

Costs Reduced

up to

20%

reduction in cost
to collect

Revenue Improved

up to

35%

increase in NPR

Revenue Capture

up to

98.5%

collections against
contract

TruTest™

To optimize accuracy, we created the TruTest™ process as a series of check points in our billing systems, especially around “hot spots” where billing mistakes could potentially arise.

The process  includes everything from basic coding audits and claim scrubbing to automate processes for tracking and resolving denials.

Costs Reduced

up to

20%

reduction in cost
to collect

Revenue Improved

up to

35%

increase in NPR

Acceptance Rate Improvements

up to

99.9%

clearing house
acceptance rate

Knowledge College™

Knowledge College is a certified AAPC (American Academy of Professional Coders) training and testing center facilitated by both clinical MD’s and seasoned CPC-I’s. It helps our team master specific areas of billing including compliance, customer service, and negotiating.

The curriculum is based on AAPC standards such as Validated Adult Learning Theory, which helps the learning stick, leading to happier employees and more satisfied clients.

Specialized Knowlege

up to

100%

of claims coded by CPC`s

Revenue Improved

up to

35%

increase in NPR

Ability To Scale

over

$1B

in annual charge volume

Who We Serve

With established partnerships across Hospital Networks, ASCs, and Physician Groups, we touch all specialties across the board. Our medical billing and practice management consulting services spans a broad range of provider specialties, including but not limited to: Orthopedics, Anesthesia, Pain Management, Cardiology, Gastroenterology, Internal Medicine, Neurology, General Surgery, and more.

  • Hospital Systems

  • ASCs

  • Physician Groups

Hospital Systems

Improve efficiency, find new revenue, and build a more sustainable revenue cycle.

At Fellow Health Partners, we optimize efficiency, performance, and productivity every step of the way. We recognize the constant changes healthcare organizations face, and are here to solve your most complex challenges to achieve stability and growth—no process is too large or too small. With everything you need in one place, we are the experts, your trusted partner in revenue cycle management.

Costs

reduced

up to

20%

reduction in cost to collect

Revenue

improved

up to

35%

increase in NPR

Scale

transformed

up to

$1B

in annual charges

ASCs

Collect every dollar due.

Fellow Health Partners provides billing and collections services for single and multi-specialty Ambulatory Surgery Centers (ASCs) throughout the U.S. From automated patient access and contract management to claims and collections, our processes help to improve efficiency and increase reimbursements. Our extensive experience across the healthcare industry means we understand the complexity of billing for ASCs, helping your ASCs thrive.

Costs

reduced

up to

20%

reduction in cost to collect

Revenue

improved

up to

35%

increase in NPR

Specialized

knowlege

up to

100%

of claims coded by CPC`s

Physician Groups

Optimize practice profitability.

The industry challenges physician groups face today requires a new approach to managing your group, and more specifically, your revenue cycle. Through best practices, Fellow Health Partners’ staff and executive team have a proven track record of reducing A/R days, reducing denials, increasing self-pay collections, and increasing percent of charges collected for physician groups. From onboarding to ongoing optimization and reporting, we listen, observe, and innovate.

Revenue

improved

up to

35%

increase in NPR

Costs

reduced

up to

20%

reduction in cost to collect

Acceptance Rate

improvements

up to

99.9%

clearing house acceptance rate

Leadership

Our Leadership team is focused on serving our clients at the highest level of excellence. To do this, we continually grow our Talent, evolve our Technology, and provide comprehensive Training in technical and people skills for all our employees.

Our Executives also provide customized business advice to help our clients grow and manage their practice or facility.

Michael N. Brown

Chief Executive Officer

BIO
Michael’s goal is to help make the business of healthcare easier and more profitable for all stakeholders. His focus is on enhancing innovation and customer service through customized medical business solutions that drive efficiency, profitability, and growth. Michael was attracted to the healthcare business when he learned how “broken” the medical billing industry was. Rather than try to fix something that was broken, he took on the challenge of building something new, which gave birth to Fellow Health Partners. Prior to founding Fellow Health Partners, he spent more than 15 years developing and executing on operational and financial business strategies working at PricewaterhouseCoopers and Loughlin Management Partners + Co. His experience spans many industries, including healthcare, retail, manufacturing and technology, ranging from startups to Fortune 500s. Michael holds a BA in Accounting and an MBA with a specialization in Accounting, Finance and Taxation.

Ed Berenblum

Chief Operating Officer

BIO

Ed plays a pivotal role in meticulously overseeing all operations and IT functions within Fellow Health Partners. Playing an essential part in guiding the company’s strategic initiatives, he not only enhances our services for clients but also brings about innovation and operational excellence across the entire organization. With extensive expertise in healthcare management and information technology, Ed is instrumental in shaping the future trajectory of Fellow Health Partners. Prior to joining our team, Ed dedicated over three decades to advancing global business development and skillfully managing operations in multiple locations across four countries. His leadership was particularly impactful in spearheading transformative initiatives in revenue cycles across a spectrum of U.S. hospitals, medical centers, and physician groups. This wealth of experience positions Ed as a seasoned professional capable of navigating the complexities of healthcare operations and driving sustainable success. Ed has been featured in numerous industry publications and has participated in numerous medical related interviews and public speaking engagements. Ed holds a BS in Civil Engineering and a Master of Business Administration from The Wharton School, University of Pennsylvania.

Philip Schrank, MD

FAAOS, CPC-I, CPB, COSC

Clinical Strategy and Compliance

BIO

With over two decades of specialized experience in orthopedic subspecialty practice, Dr. Philip Schrank embraces his role dedicated to assisting physician and administration colleagues in navigating the intricacies of the medical billing process. Phil serves as the director and lead trainer for certification courses offered by the American Association of Physician Coders (AAPC) at Fellow Health Partners. His commitment extends to ensuring that all FHP employees receive top-notch training to uphold the highest standards during onboarding. Phil delivers physician-to-physician education, emphasizing practice management and revenue maximization with unwavering compliance.  Phil holds a B.S. in Engineering Science from the University of Miami and an M.D. from Georgetown University. He completed his orthopedic surgery residency at New York University as Administrative Chief Resident. Further honing his expertise, Phil completed a Fellowship in Sports Medicine at the prestigious Kerlan Jobe Clinic in Los Angeles, CA.

Phil has served as Medical Board and Medical Staff President at St. Charles Hospital, a Board of Trustees member for Catholic Health Services, and Chief Orthopedic Strategy Officer for Orlin and Cohen Orthopedic Associates. He is Board Certified in both Orthopedic Surgery and Orthopedic Sports Medicine through 2033. Since retiring from medical practice in 2023, Phil has obtained the Certified Professional Coder certification, Instructor Certification, and Orthopedic Surgery Coding certificate from the AAPC.

Emma O’Reilly, CPC

Client Account Director

BIO
Emma has been working in medical billing since 2006, working her way through almost every function in a medical billing company from payment and charge posting to coding compliance. Her extensive experience includes multiple billing systems ranging from Epic and eClinical to All Meds and SequelMed. She is both a CPC (Certified Professional Coder) and an AN-CPC (Certified Professional Coder with specialty in Anesthetics). As a Division Director at Fellow Health Partners with a strong focus on customer service, she describes her role as “managing her team to act as an extension of the medical office, working to bring efficiencies to billing processes and clinical profits, while being highly responsive to any client request.”

Ali Raza

Senior Systems Architect

BIO
Ali is the Chief Systems Architect for Fellow Health Partners. In this role, he is responsible for three critical aspects of the company’s operations: Managing the Fellow Health Partners’ technology development team who work together to design proprietary software; Managing the implementation and integration of all necessary software and hardware to optimize the client experience; and supporting and updating all necessary technology infrastructure for clients and Fellow Health Partners. Ali holds a BA in Computer Science as well as extensive qualifications in a wide range of Medical Billing software including, among others – SequelMed, NextGen, Allscripts, drchrono, Epic, Cerner, and eCW. His extensive knowledge helps him build appropriate interfaces to seamlessly integrate Fellow Health Partners’ software with any system that a practice or facility might currently use.

Alexandra Stephens, CPC

Client Engagement

BIO
After 10 years of experience in medical billing and denial management for large hospital groups, Alexandra joined Fellow Health Partners. As a Division Director, her goal is to help clients maximize reimbursements from payers while providing insights into process improvements. To achieve this, she collaborates with her team, using coding data along with her years of experience. Her goal is to help clients and patients feel valued and served throughout the complexities of the health care system. Her experience includes executing all operational aspects of medical billing and accounts receivables; employee training and client relations; benchmarking key performance indicators; and complying with all relevant government regulations. Alexandra has a Medical Assistant degree and is a CPC (Certified Professional Coder).

Darnice Washington

Client Account Director

BIO
Darnice Washington serves as the Client Account Director at Fellow Health Partners, leveraging over 18 years of progressive healthcare management experience and operational oversight to drive success. Throughout her career, Darnice has demonstrated a remarkable ability to lead high-performing revenue cycle teams and significantly increase revenue streams. With a keen focus on team collaboration and results-oriented strategies, she has successfully implemented process improvements and optimizations across various facets of revenue cycle management. Darnice's expertise spans a wide range of areas within healthcare administration, including A/R operations, contract reimbursement, payor relations, managed care, quality assurance, and system implementation. She excels in navigating complex healthcare landscapes and spearheading initiatives that enhance operational efficiency and financial performance. Darnice holds a Bachelor of Science degree in Healthcare Administration and a Master of Science degree in Project Management and Operations.
Sue Emptage, CPC at Fellow Health Partners

Sue Emptage, CPC

Client Engagement

BIO
Sue has been servicing large hospitals since she began her career in medical billing over 30 years ago. She began with a large anesthesia group in New York City, which has remained an important client even as the business grew considerably. Today Sue oversees a team of over 100 professionals servicing more than half a billion dollars in charges across a wide range of specialties with particular focus on orthopedics, pain management, and anesthesia. She spends the majority of her time at Fellow Health Partners focused on Revenue Integrity and client servicing, where her expertise helps ensure compliance and optimal revenue for clients. For 20 years, Sue has been a CPC (Certified Professional Coder by the AAPC).

Amy Furey

Client Engagement

BIO
Amy’s focus is to help ensure that our clients are supported and served at the highest level of professionalism while providing personalized Medical Business Solutions to doctors and hospitals that want to save money and improve the bottom line. She describes her role as “acting as a resource for medical practices and providers, working to enhance billing processes while being highly responsive to any client request.” In order to maximize Fellow Health Partners’ customer service and to leverage efficient internal and external communication, Amy is also focused on working with the team to continually enhance their strong “people skills.” Prior to joining Fellow Health Partners, she spent over 15 years at executive levels in print media, focused on teamwork and productivity.

Divya Bhatia

Quality and Training Director

BIO
Passionate about continuous improvement, Divya has developed and implemented comprehensive training programs that empower teams with the knowledge and skills necessary to maintain exceptional quality and accuracy in billing practices. With over 18 years of experience in healthcare revenue cycle management, Divya has successfully led initiatives within large-scale healthcare organizations, driving operational success by focusing on training, quality assurance, and process optimization. Her expertise spans a wide range of healthcare administration areas, including A/R operations, knowledge management, quality assurance, client relations, and system implementations. By cultivating a culture of accountability and excellence, Divya has improved operational efficiency, streamlined workflows, and enhanced revenue cycle performance. With a bachelor’s degree in business management and Six Sigma Green Belt certification, Divya is well-equipped to drive impactful process improvements and elevate performance in the RCM domain.

Nicole Lucas

Human Resources

BIO
Nicole is a results-focused human resources leader delivering talent acquisition, and retention solutions to harness the full power of our most valuable asset — our people. She is dedicated to creating a robust corporate culture and cultivates customer loyalty by empowering and motivating employees to realize their full potential and bring their best to the job. Nicole spent three years in customer service-centric roles, learning the importance of communication, collaboration and teamwork for the business while working with major pharmaceutical companies to plan and execute medical device launches, advisory board and national sales meetings. Nicole serves on Suffolk Community College Healthcare Information Technology (HIT) Advisory Committee, has a BAS in Merchandising and Management, and is certified in Human Resource Management and Analytics from the Wharton School of the University of Pennsylvania.

Fran Sharkey

Marketing

BIO
Fran’s determined to spread the word about Fellow Health Partners so that more doctors, practice managers and hospitals are aware of what makes the company “meaningfully different”. As an experienced marketing executive who also runs her own award-winning creative branding agency, Fran is responsible for the company’s overall marketing and branding initiatives in all media spaces. She ensures that Fellow Health Partners’ message is distributed across channels and to targeted audiences in order to meet sales objectives. When asked about what makes Fellow Health Partners “different”, she starts with empathy – the way that everyone in the company puts themselves in their customer’s shoes first, so they can do a better job of understanding the customer’s world. Fran says that empathy led them to the company’s motto, “Medicine is complicated. Billing shouldn’t be.” Fran has a BS in Marketing and Management.

A Proven Partner You Can Trust for Outstanding Results

Read more testimonials
I don’t know what I would do without (FHP)
I don’t know what I would do without (FHP)
Jeffrey Ciccone, MD Pain Management HSS (HOSPITAL FOR SPECIAL SURGERY)
Our total reimbursements more than doubled with their help.
Our total reimbursements more than doubled with their help.
Bryant Nguyen, MD Interventional Cardiology Bryant Nguyen, MD PC
I’m pleased to say that Fellow Health Partners did everything they said they would and more. They built a seamless transition from our old billing platform to the customized platform they created just for us. It operated without a glitch from day one and we didn’t lose any time or revenue. In fact, as soon as the new system started operating, we started gaining more revenue and we had a lot more control over our business due to their transparent, helpful, real-time SAVI reporting system. Fellow Health Partners have far exceeded our lofty expectations.
I’m pleased to say that Fellow Health Partners did everything they said they would and more. They built a seamless transition from our old billing platform to the customized platform they created just for us. It operated without a glitch from day one and we didn’t lose any time or revenue. In fact, as soon as the new system started operating, we started gaining more revenue and we had a lot more control over our business due to their transparent, helpful, real-time SAVI reporting system. Fellow Health Partners have far exceeded our lofty expectations.
Phil Marino Practice Administrator Brooklyn Surgery Center
I wanted to reach out to thank you for having Helen as my account contact. I am usually paired with good people but Helen!!! Her excellent service and the constant “can do” approach to assisting me at all times, her response time is amazing and is always willing to speak to my patients and go above and beyond. Not to mention quality of her work, and the consistently pleasant and positive attitude is second to none. Those qualities make it an absolute pleasure to work with her. It's nice to know that FHP is a source we can always count on.
I wanted to reach out to thank you for having Helen as my account contact. I am usually paired with good people but Helen!!! Her excellent service and the constant “can do” approach to assisting me at all times, her response time is amazing and is always willing to speak to my patients and go above and beyond. Not to mention quality of her work, and the consistently pleasant and positive attitude is second to none. Those qualities make it an absolute pleasure to work with her. It's nice to know that FHP is a source we can always count on.
Adeena Santiago Practice Manager (HSS) Hospital for Special Surgery

We are available to listen
and to help

844.880.0712
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