Testimonials & Case Studies
I don’t know what I would do without (FHP)
Jeffrey Ciccone, MD
Pain Management
HSS (HOSPITAL FOR SPECIAL SURGERY)
Our total reimbursements more than doubled with their help.
Bryant Nguyen, MD
Interventional Cardiology
Bryant Nguyen, MD PC
Large Hospital System
Fellow Health Partners Drives Significant Operational Gains for Large Medical Group in 2024.
10% annualized improvement in gross collection rate
5% reduction in accounts receivable aged over 120 days
3% reduction in bad debt expense
6% improvement in cash per wRVU on closed claims
The initial improvements were achieved through a mix of process remediation and physician education, such as, but not limited to, schedule to charge reconciliation(s), clinical documentation improvement(s), physician education on payor and CMS guidelines, payment adjudication, and a constant focus on denial avoidance.
Fellow Health Partners relied on the use of advanced automation technologies, such as: robotic process automation (RPA), which replicates human interactions with technology, mimicking common tasks such as payor status queries, cut/paste, and merging; cognitive automation, which employs algorithms to extract concepts and relationships from data and “understand” their meaning, learning independently from data patterns and prior experience; and artificial intelligence to realize the above improvement, within a short seven month period, and at a cost significantly lower than the client’s historical cost to collect.
References:
I’m pleased to say that Fellow Health Partners did everything they said they would and more. They built a seamless transition from our old billing platform to the customized platform they created just for us. It operated without a glitch from day one and we didn’t lose any time or revenue. In fact, as soon as the new system started operating, we started gaining more revenue and we had a lot more control over our business due to their transparent, helpful, real-time SAVI reporting system. Fellow Health Partners have far exceeded our lofty expectations.
Phil Marino
Practice Administrator
Brooklyn Surgery Center
I wanted to reach out to thank you for having Helen as my account contact. I am usually paired with good people but Helen!!! Her excellent service and the constant “can do” approach to assisting me at all times, her response time is amazing and is always willing to speak to my patients and go above and beyond. Not to mention quality of her work, and the consistently pleasant and positive attitude is second to none. Those qualities make it an absolute pleasure to work with her. It’s nice to know that FHP is a source we can always count on.
Adeena Santiago
Practice Manager
(HSS) Hospital for Special Surgery
Brooklyn Surgery Center
Multi-Speciality ASC Case Study
Fellow Health Partners was engaged by Brooklyn Surgery Center, a high-volume NY based multi specialty ASC during Q4 2019. The denial rate for the group improved by upwards of 15% and revenues have increased approximately 30%, despite a decline in procedural and payor mix over time.
- Center went from underperforming and loosing money to profitability within one quarter of FHP “go live”.
- Newsweek Voted #1 ASC in Brooklyn and Top 5 In America for 2022.
- FHP performed a high-level external audit of billing protocols and procedures and was able to identify significant operational gaps in the current process and associated revenue leakage during 2019.
- FHP remediated operational inefficiencies and documented a new Standard Operating processes for the center to follow and helped them implement the policies during late 2019 early 2020.
- FHP’s technology team replaced its legacy PM system with a more robust system that provided increased transparency into KPI’s and financial outcomes, and hosts legacy data for the group prior to “go live”.
- The ASC is able to pull on-demand reports from FHP’s Savi Insights system, and FHP prepares monthly reports to its board and associated stakeholders. FHP is even able to forecast future month cash collections to a 5% deviation.
- FHP worked with the center and its clinicians directly to improve clinical documentation and processes which improved claim processing time, denials, and improved chargeable procedures and associated reimbursements.
- Fellow Health Partners was engaged by Brooklyn Surgery Center, a high-volume NY based multi specialty ASC during Q4 2019. To date denial rate for the group improved by upwards of 15% and revenues have increased approximately 30%, despite a decline in procedural and payor mix over time.
References:
Phil Marino, RN
ASC Administrator
Jack Chueka, MD
ASC Board Member and Maimonides Bone and Joint Lead Clinician
We were lucky to get involved with Fellow Health Partners at just the right time. Our group was struggling with the big operational lift that came with trying to do our own billing while scaling and setting up a new entity. It was very challenging and we recognized we needed help. Fellow Health Partners has been a shining star of professionalism, competence and commitment to get us through the pain we were in. We are looking forward to even greater things with them in the future.
Brian Katt, MD
Orthopedic Surgeon
Orthopaedics Institute Brielle Orthopaedics
I really like the ease and convenience of being able to review my clinical and financial information in real time. It provides boundless amounts of transparency. Unlike my old billing company, Fellow Health Partners also gets my bills out same day, real time! This has helped speed up my cash flow dramatically while improving my bottom line by close to 25% after just 2 months!
Vincent Sperandeo, DNP
CEO Fusion Healthcare in Port Jefferson Station
Orlin & Cohen Orthopedic Group
Overall, FHP is a reliable resource for practice billing. The team is amazing… FHP was receptive and reactive to any questions our practice would have. FHP has taken the lead in all of the backend work that is needed to keep the financial gains of the practice in the black. Looking forward to many more years ahead.
Violyves Sanon-Feurtado
Office Manager
HSS (HOSPITAL FOR SPECIAL SURGERY)
Since we started working with Fellow Health Partners, our billing and collections process went from being a source of constant worry to beating forecasts. With the help of their terrific team, a weight has been lifted off of our shoulders, and we can finally focus on what matters most, our patients.
Jack Choueka, MD
Orthopedic Surgeon
for Brooklyn Surgery Center, Maimonides Bone and Joint Center
When Fellow Health Partners started working with our practice, they conducted a coding review that uncovered thousands of dollars in unclaimed revenue from one simple, ongoing error that we weren’t aware of. They showed us how to fix it and then filed to recoup monies owed to the practice. I’m also a big fan of their client portal which lets me track A/R, patient visits and so much more, all in real time.
Richard Y. Kim, MD
Plastics and Hand Surgeon
Hackensack Meridian Health
Fellow Health Partners takes care of everything behind the scenes in billing. They are open, easy to work with, generous with their time, and always available. They have always optimized our billing and I really can’t imagine doing it without them anymore.
Han Jo Kim, MD
Spine Surgeon
(HSS) Hospital for Special Surgery
I really like the personal attention from Fellow Health Partners. When it comes to billing, customer service and communication, it feels like their staff is a seamless extension of my practice, which is amazing. I am really happy with this level of service.
Russel C. Huang, MD
Spine Surgeon
(HSS) Hospital for Special Surgery
FHP has been the best addition to our practice. They are professional, timely, proactive, very communicative and just an overall pleasure to work with.
Geraldine Veras
Office Manager
HSS (HOSPITAL FOR SPECIAL SURGERY)
I was surprised and impressed with their transparent SAVI reporting system. It gave me real-time insights into my practice, helping me improve A/R and cash flow. Most important, their customer service is great, much better than what I had before.
Richard M. Winters, MD
Plastic Surgeon
Cohen/Winters Aesthetic & Reconstructive Surgeons
Fellow Health Partners has helped me optimize my practice by providing me with clarity and understanding. Their highly responsive customer service is simply amazing.
Silvana Guadino, MD
OBGYN
HACKENSACK MERIDIAN HEALTH
Amy Furey is a tremendous asset to FHP and her role within Dr. Mayman and Dr. Serota’s practice. She is thorough, knowledgeable, understanding, timely, the list goes on and on. It has been a pleasure and an honor to work with her.
Heather Woodward
Office Manager
HSS (HOSPITAL FOR SPECIAL SURGERY)
