Thought Leadership for the Healthcare Industry

Thought Leadership Healthquake™: How To Own Your Front Desk

By Michael N. Brown Summary: The Front Desk at a Medical Practice can add to the bottom line through improved patient satisfaction and by having staff rigorously follow billing protocols. The Healthquake explains how. For most physician practices, the front desk is the best chance to make a strong first and last impression on a…

Thought Leadership Healthquake™: Insurance Gambits and Ways to Beat Them

Summary: By understanding the way that Insurance Companies use the tactics of Delay, Defend, and Deny, medical professionals can reduce denials and increase collections. This issue of Healthquake™ gives examples and ways to fight back. Physicians are sometimes baffled by the way that Insurance companies dodge paying the amount owed to the medical practitioner –…