Thought Leadership for the Healthcare Industry

Thought Leadership Healthquake™: The Reluctant Patient – Part 2

Summary: More than ever, patients are paying a larger part of their medical costs out-of-pocket. It has turned them into “consumers” who have higher expectations of service while being more focused on value, including what they get for their money. This means that medical professionals and staff need to focus more on what’s important as…

Thought Leadership Healthquake™: The Reluctant Patient – Part 1

The Healthquake™ is upending the relationship between patients and their medical providers. As the cost of care continues to rise, patients are changing their behavior. They are asking more questions, demanding more answers, and acting more like “customers” than ever before. They are also confused by their bills and worried about medical costs, with significant…