Medicine Is
Complicated.
Billing Shouldn’t Be.

Customized Revenue
Cycle Growth Solutions

For Hospital Systems, ASCs, And Physician Groups

Increase Cash
Flow, Improve
Your Bottom Line

And Grow Your Business

Customized Revenue & Growth Solutions

Why Leading Organizations Partner with Us

Fellow Health Partners is committed to helping our clients improve their bottom line and grow their business by applying innovative medical business solutions.

We meet this commitment by fusing Technology, Talent, and Training to create a multi-faceted support system to meet our clients’ needs.

Founded by business professionals and clinicians, our end-to-end revenue cycle solutions integrate with our customers’ existing infrastructures to seamlessly streamline billing, collections, coding, unresolved denials, and related workflows.

What We Do

Revenue Cycle Solutions
Advisory Services

Revenue Cycle Solutions

For Hospital Systems, ASCs, and Physician Groups, the heart of the
financial business operations is Revenue Cycle.

More Transparency
More Revenue
Less Stress

Revenue Cycle Process

1

Provider Enrollment /Credentialing

Benefits of our credentialing and enrollment services:

With our diligent credentialing and enrollment services, we keep revenue flowing which improves provider and patient satisfaction. You will get the following benefits:

  • Avoid a ton of paperwork
  • Reduce costs and minimize coverage and referral risks
  • Get faster credentialing with all significant payers
  • Get timely status updates on your applications
  • Improve cash flow and reduce claim denials
  • Simplify the time-consuming process of on-boarding new clinicians

Revenue

improved

up to

35%

increase in NPR

Revenue

capture

up to

98.5%

collections against contract

Credentialing

improved

up to

10 days

avg days to credential

2

Prior Authorization

We help you deal with the paperwork and insurance bureaucracy. We help to:

  • Ensure that the patient is covered for the required medical service
  • Ensure that you’ll receive reimbursement for the services performed
  • Allow your practice, facility, and staff to focus on other priorities

Denials

reduced

up to

50%

prior authorization denials

Revenue

improved

up to

35%

increase in NPR

Costs

reduced

up to

75%

reduction in cost to obtain
prior authorization

3

Coding & Review

Our highly trained team (trained in our American Association of Professional Coders Certified training facility) is organized by specialty and carefully supervised by experienced managers who are committed to coding accuracy and compliance.

Among our extensive coding services, we include:

  • Coding
  • Coding review and recommendations
  • Appending modifiers
  • Coding audits

Costs

reduced

by

55%

reduction in surgical coding
costs per case

Coding

improved

accuracy

97%

accuracy per CMS

Denials

reduced

by

50%

denials as a result of coding

4

Charge Entry & Claim Submission

Once coding is verified, timely charge entry and submission of clean claims is essential to keep the revenue cycle flowing.

Collect maximum reimbursements, prevent claim denials and rejections, improve billing productivity, and increase cash flow.

  • Accuracy of patient demographics and pre-authorizations
  • Eligibility and benefit checks
  • Enter charges and submit claims daily
  • Claim scrubbing for accuracy of billing codes and modifiers

Revenue

capture

up to

98.5%

collections against contract

Charge Lag

improved

to

48 hrs

based on completed
claim submission

Acceptance Rate

improvement

up to

99.9%

clearing house acceptance
rate

5

Payment Adjudication & Payment Posting

An efficient payment posting process significantly impacts patient satisfaction, and overall financial performance.

Main benefits of accurate and timely payment posting are as follows:

  • Faster claim reimbursement “on the books”
  • Accurate claim submissions to secondary payers
  • Identify and eliminate recurring issues
  • Understanding contractual allowances to identify underpayment trends
  • Appropriate denial posting for A/R follow-up

Costs

reduced

up to

20%

reduction in cost to collect

Monthly Closing Process

improved

to as little as

Same Day

books and records reconciled + reported

Revenue

capture

up to

98.5%

collections against contract

6

Denial Management

Billions are lost through unresolved denials.

Our personalized service handles the paperwork and insurance bureaucracy to free your practice and your staff to focus on other priorities. We help:

  • Reduce denial rates
  • Pursue and resolve rejected and denied claims
  • Collect what you are owed

Revenue

improved

up to

35%

increase in NPR

Revenue

capture

up to

98.5%

collections against contract

A/R

improved

up to

11 Business Days

reduction in days to collect

7

Patient Engagement

Increased patient engagement can reduce the costs of healthcare, improve outcomes, and benefit your practice’s revenue cycle.

  • Multi-channel patient engagement
  • Highly trained customer service specialists
  • Secure online bill payment/text to pay

Costs

reduced

up to

20%

reduction in cost to collect

Call Handling

improved

by

25%

improvement in dropped/
unanswered calls

Revenue

improved

up to

35%

increase in NPR

Advisory Services

More Growth
More Efficiency
Less Stress

This includes growing revenue, billings, patient visits, procedures, and surgeries. We can also help you streamline operations, reduce costs, and identify both opportunities and potential pitfalls.

Our diverse teams have great depth and experience in helping companies grow, drawing on decades of success in finance, operational excellence, management, KPI metrics, organizational structure, process flow, revenue cycle management, and streamlining mergers and acquisitions.

How We Do It

Powerful Tools That Make It Easier, Faster, And Better For You.

  • SimpleSwitch

    Fellow Health Partners developed the SimpleSwitch process to make it smoother, more reliable, and less stressful to switch billing to our service, while keeping cash flowing.

    The process was developed to make sure that the “pain points” in switching are anticipated and appropriately monitored, minimizing disruption for new clients.

    Costs Reduced

    up to

    20%

    reduction in cost
    to collect

    Revenue Improved

    up to

    35%

    increase in NPR

    Revenue Capture

    up to

    98.5%

    collections against
    contract

  • SAVi

    SAVi is a proprietary technological innovation of Fellow Health Partners, designed to streamline workflow, improve client access to data, and optimize business processes. SAVi integrates easily with any EHR system, while providing you with real time, 24/7 access to all your data.

    It is customized for each user and can generate reporting analytics that are most useful to each client, including those that can help earn more money, with fewer administrative headaches.

    Costs Reduced

    up to

    20%

    reduction in cost
    to collect

    Revenue Improved

    up to

    35%

    increase in NPR

    Revenue Capture

    up to

    98.5%

    collections against
    contract

  • TruTest

    To optimize accuracy, we created the TruTest process as a series of check points in our billing systems, especially around “hot spots” where billing mistakes could potentially arise.

    The process  includes everything from basic coding audits and claim scrubbing to automate processes for tracking and resolving denials.

    Costs Reduced

    up to

    20%

    reduction in cost
    to collect

    Revenue Improved

    up to

    35%

    increase in NPR

    Acceptance Rate Improvements

    up to

    99.9%

    clearing house
    acceptance rate

  • Knowledge College

    Knowledge College is a certified AAPC (American Academy of Professional Coders) training and testing center facilitated by both clinical MD’s and seasoned CPC-I’s. It helps our team master specific areas of billing including compliance, customer service, and negotiating.

    The curriculum is based on AAPC standards such as Validated Adult Learning Theory, which helps the learning stick, leading to happier employees and more satisfied clients.

    Specialized Knowlege

    up to

    100%

    of claims coded by CPC`s

    Revenue Improved

    up to

    35%

    increase in NPR

    Ability To Scale

    over

    $1B

    in annual charge volume

SimpleSwitch

Fellow Health Partners developed the SimpleSwitch process to make it smoother, more reliable, and less stressful to switch billing to our service, while keeping cash flowing.

The process was developed to make sure that the “pain points” in switching are anticipated and appropriately monitored, minimizing disruption for new clients.

Costs Reduced

up to

20%

reduction in cost
to collect

Revenue Improved

up to

35%

increase in NPR

Revenue Capture

up to

98.5%

collections against
contract

SAVi

SAVi is a proprietary technological innovation of Fellow Health Partners, designed to streamline workflow, improve client access to data, and optimize business processes. SAVi integrates easily with any EHR system, while providing you with real time, 24/7 access to all your data.

It is customized for each user and can generate reporting analytics that are most useful to each client, including those that can help earn more money, with fewer administrative headaches.

Costs Reduced

up to

20%

reduction in cost
to collect

Revenue Improved

up to

35%

increase in NPR

Revenue Capture

up to

98.5%

collections against
contract

TruTest

To optimize accuracy, we created the TruTest process as a series of check points in our billing systems, especially around “hot spots” where billing mistakes could potentially arise.

The process  includes everything from basic coding audits and claim scrubbing to automate processes for tracking and resolving denials.

Costs Reduced

up to

20%

reduction in cost
to collect

Revenue Improved

up to

35%

increase in NPR

Acceptance Rate Improvements

up to

99.9%

clearing house
acceptance rate

Knowledge College

Knowledge College is a certified AAPC (American Academy of Professional Coders) training and testing center facilitated by both clinical MD’s and seasoned CPC-I’s. It helps our team master specific areas of billing including compliance, customer service, and negotiating.

The curriculum is based on AAPC standards such as Validated Adult Learning Theory, which helps the learning stick, leading to happier employees and more satisfied clients.

Specialized Knowlege

up to

100%

of claims coded by CPC`s

Revenue Improved

up to

35%

increase in NPR

Ability To Scale

over

$1B

in annual charge volume

Who We Serve

With established partnerships across Hospital Networks, ASCs, and Physician Groups, we touch all specialties across the board. Our medical billing and practice management consulting services spans a broad range of provider specialties, including but not limited to: Orthopedics, Anesthesia, Pain Management, Cardiology, Gastroenterology, Internal Medicine, Neurology, General Surgery, and more.

Hospital Systems

Improve efficiency, find new revenue, and build a more sustainable revenue cycle.

At Fellow Health Partners, we optimize efficiency, performance, and productivity every step of the way. We recognize the constant changes healthcare organizations face, and are here to solve your most complex challenges to achieve stability and growth—no process is too large or too small. With everything you need in one place, we are the experts, your trusted partner in revenue cycle management.

Costs

reduced

up to

20%

reduction in cost to collect

Revenue

improved

up to

35%

increase in NPR

Scale

transformed

up to

$1B

in annual charges

ASCs

Collect every dollar due.

Fellow Health Partners provides billing and collections services for single and multi-specialty Ambulatory Surgery Centers (ASCs) throughout the U.S. From automated patient access and contract management to claims and collections, our processes help to improve efficiency and increase reimbursements. Our extensive experience across the healthcare industry means we understand the complexity of billing for ASCs, helping your ASCs thrive.

Costs

reduced

up to

20%

reduction in cost to collect

Revenue

improved

up to

35%

increase in NPR

Specialized

knowlege

up to

100%

of claims coded by CPC`s

Physician Groups

Optimize practice profitability.

The industry challenges physician groups face today requires a new approach to managing your group, and more specifically, your revenue cycle. Through best practices, Fellow Health Partners’ staff and executive team have a proven track record of reducing A/R days, reducing denials, increasing self-pay collections, and increasing percent of charges collected for physician groups. From onboarding to ongoing optimization and reporting, we listen, observe, and innovate.

Revenue

improved

up to

35%

increase in NPR

Costs

reduced

up to

20%

reduction in cost to collect

Acceptance Rate

improvements

up to

99.9%

clearing house acceptance rate

Leadership

Our Leadership team is focused on serving our clients at the highest level of excellence. To do this, we continually grow our Talent, evolve our Technology, and provide comprehensive Training in technical and people skills for all our employees.

Our Executives also provide customized business advice to help our clients grow and manage their practice or facility.

A Proven Partner You Can Trust for Outstanding Results

I don’t know what I would do without (FHP)
I don’t know what I would do without (FHP)
Jeffrey Ciccone, MD Pain Management HSS (HOSPITAL FOR SPECIAL SURGERY)
Our total reimbursements more than doubled with their help.
Our total reimbursements more than doubled with their help.
Bryant Nguyen, MD Interventional Cardiology Bryant Nguyen, MD PC
I’m pleased to say that Fellow Health Partners did everything they said they would and more. They built a seamless transition from our old billing platform to the customized platform they created just for us. It operated without a glitch from day one and we didn’t lose any time or revenue. In fact, as soon as the new system started operating, we started gaining more revenue and we had a lot more control over our business due to their transparent, helpful, real-time SAVI reporting system. Fellow Health Partners have far exceeded our lofty expectations.
I’m pleased to say that Fellow Health Partners did everything they said they would and more. They built a seamless transition from our old billing platform to the customized platform they created just for us. It operated without a glitch from day one and we didn’t lose any time or revenue. In fact, as soon as the new system started operating, we started gaining more revenue and we had a lot more control over our business due to their transparent, helpful, real-time SAVI reporting system. Fellow Health Partners have far exceeded our lofty expectations.
Phil Marino Practice Administrator Brooklyn Surgery Center
I wanted to reach out to thank you for having Helen as my account contact. I am usually paired with good people but Helen!!! Her excellent service and the constant “can do” approach to assisting me at all times, her response time is amazing and is always willing to speak to my patients and go above and beyond. Not to mention quality of her work, and the consistently pleasant and positive attitude is second to none. Those qualities make it an absolute pleasure to work with her. It's nice to know that FHP is a source we can always count on.
I wanted to reach out to thank you for having Helen as my account contact. I am usually paired with good people but Helen!!! Her excellent service and the constant “can do” approach to assisting me at all times, her response time is amazing and is always willing to speak to my patients and go above and beyond. Not to mention quality of her work, and the consistently pleasant and positive attitude is second to none. Those qualities make it an absolute pleasure to work with her. It's nice to know that FHP is a source we can always count on.
Adeena Santiago Practice Manager (HSS) Hospital for Special Surgery