Customer Service Associate

Fellow Health Partners is seeking a full-time or part-time representative with experience in Patient Contact Customer Service. This position is based out of our Great River, NY office (East Islip area).

Primary Responsibilities

  • Patient Payment Coordination duties (Patient contact – incoming and follow-up calls)
  • Administration duties (adhering to all relevant protocols and company policies and procedures, interdepartmental communications)
  • Professional Development duties (staying current with all relevant knowledge understanding and skills required for the job, attending skill building workshops, doing own performance review)


  • 1-3 years of experience in Customer Service either in person or in a Call Center
  • High School diploma
  • Higher Education a plus
  • Basic understanding of Medical Insurance coverage a plus


  • Must be an effective and disciplined self-manager
  • The ability to manage an assigned workload that changes daily
  • Proven competent communication skills
  • A willingness to work in a confidential environment
  • Strong interpersonal relationship building skills
  • Must enjoy people contact and working with people
  • An organized work ethic that includes paying attention to detail
  • Proven ability to prioritize work with changing deadlines
  • Proven ability to work with other team members out of relationships based on mutual trust and respect as well as being versatile as needed
  • Demonstrated ability to understand and implement verbal and written direction as directed
  • Intermediate level Microsoft Word and Outlook skills
  • Working knowledge of Microsoft Windows 7 or higher
  • Required manual dexterity for using a calculator, computer keyboard, scanner and capturing information in writing
  • Proficient in English
  • Proficiency in Spanish a plus
  • Reliable transportation to and from the company office

Fellow Health Partners is an Equal Opportunity Employer. We offer competitive compensation and an attractive benefits package. If you are looking for a challenging and exciting position in a growing industry we invite you to apply.