[vc_row][vc_column][split_content_container class=”reverse”][split_content_element image=”1428″ type=”default” arrows=”none” class=”align-top”]At our dedicated training center in our head office in Great River, New York, Knowledge College™ goes far beyond the typical technical training that is all too common throughout the industry, which is basically “just watch what I do” or “practice on this computer for a couple of weeks and then hit the floor”.

Instead, Knowledge College™ moves training to a higher level with…

• High level, full simulation technical training in medical billing including coding, billing, HIPAA compliance, regulations, and more.
• Basic and advanced training in “people skills” – communication, self-management, influencing others, working in teams, and more. It is designed to guarantee that the necessary “people skills” of our teams are grown and maintained at the highest level, specifically to train our teams to use their communication skills “consciously” rather than “unconsciously”, which makes all the difference between being effective some of the time and being effective all of the time
• Ongoing refresher and follow-up training on both technical and people skills.
• Formal in-house training in Medical Billing Coding, led by a Certified Professional Coder-Instructor who helps to prepare coders to pass the rigorous exam necessary to become a Certified Professional Coder. We are also licensed by the AAPC to conduct certification exams.

This training is especially important today when high deductibles increase the problems in collecting from patients and when insurance companies continue to deny claims.[/split_content_element][split_content_element image=”1427″ type=”default” arrows=”none”]Knowledge College™ was designed to address the fact that many billing problems were simply the result of under-training, that the person representing the doctor or provider wasn’t as well trained as the person representing the insurance company, which meant that the under-trained person was less effective in influencing an outcome than the person who was well-trained and continuously updated in application of their skills.

And it was no different when someone had to help support and help a patient with billing questions or issues. The better trained person was more effective.[/split_content_element][split_content_element image=”1430″ type=”default” arrows=”none”]That’s why A/R and Customer Relations teams are trained to be appropriate and persistent with Insurance companies in collecting what’s owed and resolving denials, among other things.

Training isn’t just limited to the billing teams. Everyone in the company is trained to manage themselves better so they can influence others better. This leads to happier clients and happier patients.

Research continues to show that most companies skip training in “people skills” because they treat it as a cost/expense rather than an investment, ignoring the downstream consequences of under-trained staff, which might include negative referrals, bad reviews, unhappy patients, depressed physician revenue, and workplace stress.[/split_content_element][split_content_element image=”1429″ type=”default” arrows=”none”]The Fellow Health Partners’ Knowledge College™ has a staged curriculum, diplomas, and continuous refreshers, all focused on helping our staff improve effectiveness and customer service, demonstrating that we treat our people as an asset, not as a cost on the balance sheet.[/split_content_element][/split_content_container][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

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