The Fellow Health Partners’ Knowledge College™ is the first-of-its-kind in the Medical Billing business.
Knowledge College™ is a dedicated training center at Fellow Health Partners’ head office in Great River, New York. It’s unique because it goes far beyond the “just watch what I do” technical training that is unfortunately all too common throughout the industry.
Specifically, Knowledge College™ moves training to a higher level with…
- High level, full simulation technical training in medical billing – coding, billing, HIPAA compliance, regulations, and more.
- Basic and advanced training in people skills – communication, self-management, influencing others, working in teams, and more.
- Ongoing refresher and follow-up training on both technical and people skills.
- An in-house training facility that is designed to guarantee that the necessary “people skills” of our teams are grown and maintained at the highest level, specifically to train our teams to use their communication skills “consciously” rather than “unconsciously”, which makes all the difference between being effective some of the time and being effective all of the time.
This is especially important today when high deductibles increase the problems in collecting from patients and when insurance companies continue to deny claims.
We discovered that many billing problems came down to the fact that the person representing the doctor or provider wasn’t as well trained as the person representing the insurance company, which meant that the under-trained person was less effective in influencing an outcome than someone who was well-trained and continuously updated in application of their skills. And it was no different when someone had to help influence a patient with billing issues.
The better trained person was more effective.
Research continues to show that most companies skip training in “people skills” because, treating it as a cost rather than an investment, they ignore the downstream consequences of under-trained staff, which might include negative referrals, bad reviews, depressed physician revenue, and workplace stress.
The Fellow Health Partners’ Knowledge College has a staged curriculum, diplomas, and continuous refreshers, all focused on helping our staff improve effectiveness and customer service, demonstrating that we treat people as an asset, not as a cost on the balance sheet.